Chase Website Down – Online Chase Bank Credit Card Login Issue
Chase Website Down – Online Chase Bank Credit Card Login Issue – Chase Website Down has millions of users searching for answers on the internet today.
Chase’s online banking service which can be found at the following address https://www.chase.com/ has been out of service for half of the day due to technical issues.
Over sixteen million users visited Chase Credit Card Login last night and this morning to find inaccessible with the following message instead “Our website is temporarily unavailable. We’re working quickly to restore access. Please log on later.”
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However the company was able to quickly take matters into their own hands and they are doing all they can to resolve the problem.
Keep checking back to see if the problem has been solved because we understand you have bills to pay and transactions to make.
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Jeanne | Sep 14, 2010 | Reply
It’s after 5:00 p.m. and the Chase online banking website is still down. They give no further information now than was available at 9:30 a.m. The message continues to state, “Our website is temporarily unavailable. We’re working quickly to restore access. Please logon later.” Quickly? Really? I’ve been trying to get access to my accounts for almost 8 hours. I have no idea how long it was down before I tried logging on. Give us some more information, Chase!
Concerned | Sep 14, 2010 | Reply
6:15pm tuesday just reached a telephone rep and they cannot provide an ETA how much longer it will be down. sounds serious.
Maria | Sep 14, 2010 | Reply
Have been trying since this morning to get access to my accounts. I called this afternoon at 4:47 pm and was told they were upgrading the site. I do not believe that at all. I told the person that. Then on my 5:30 pm local news it was mentioned that Chase was having technical problems with the website. Just have your people tell us the truth that your website is having a major problem and not lead people to believe it is an upgrade happening.
CB | Sep 14, 2010 | Reply
The site has been down at least since Monday, 10 p.m. CST when I tried to to log on to pay a bill. Hope this does not affect payments that were already in the queue.
el sancho | Sep 14, 2010 | Reply
closer to 12 hours of outage. with STILL no explanation or word one. another reason to get another smaller credit card co.
cheech | Sep 14, 2010 | Reply
Well, Well ,WEll the banking giant is having a problem!!!! Is this the same Bank that has the majority of my money 30,000+ but yet has a hell of a time approving me for a business loan!!! I’m making my move to a financial institution that cares about it’s cliental, A Credit union!!!!!!!!!!!!
Brandon | Sep 14, 2010 | Reply
The “outage” has now exceeded 24 hours, and millions of Chase online customers are ready to switch banks. Look for a spike in the New York unemployment rate after the entire Chase IT Department is fired.
Luis | Sep 14, 2010 | Reply
JP Morgan Chase has the most greediest, selfish and cynical executives on this planet.
Gary | Sep 14, 2010 | Reply
Can’t believe thier website has been down this long. Come on. A company this size should have some of the best computer tech’s in the business. And still their website is down.
Lilly | Sep 14, 2010 | Reply
I too am switching. This is not the first time. One hour I might understand, but not over 24 hours.
genevea | Sep 14, 2010 | Reply
this is crazy that this site is still down…whats going on can you explain the problem at least or some more information!!!!!!!
coomer | Sep 14, 2010 | Reply
Its 8:43 pm and still down. No info from customer service. Pretty sad. Im pulling my money first thing in the morning.
Rick | Sep 14, 2010 | Reply
It’s nuts – I called and spoke to Bangalore (or somewhere like it) where the representative said that they were unaware of a problem. At least I think that’s what he said in broken English. I escalated and the supervisor was apologetic but had no ETA to provide.
Nick | Sep 14, 2010 | Reply
it is now 10:03 PM EDT – Still no access available.
David elliott | Sep 14, 2010 | Reply
Hey I have a great Idea….. let’s all go take our money out of their bank until they get the website back up. That should send a clear message as to who works for whom.
PIZZLEWIZZLE | Sep 14, 2010 | Reply
Everybody needs to withdraw their funds from Chase banks ASAP. I have been reading twitter and comments on other blogs people stating that their ATM’s and branch offices are running out of money and no trucks have been showing up to refill them today- which is VERY odd!!!
lulu | Sep 14, 2010 | Reply
I actually tried using my card and it didn’t work.
ChaseisStartingtoSuck | Sep 14, 2010 | Reply
I did check deposits and withdrawals on two of my business accounts by calling (800) 935-9935
For first time callers – make sure you have your account number and tax id ready or use your account debit cards and pin.
rick | Sep 14, 2010 | Reply
9.23pm and still down with no explanations
exChaser | Sep 14, 2010 | Reply
Dell repossessed all the servers that Chase owes them for in the early hours of Tuesday morning. Could not have happened to more deserving folks. Hilarious.
Charles Bivona | Sep 14, 2010 | Reply
What they are not telling you is that any money being transferred into your account — say from PayPal or Amazon.com Marketplace — is stuck in limbo. Tonight hundreds of dollars of my money remains unavailable to me, because CHASE is effectively closed to these transactions. I am hoping that the direct deposit for my paycheck goes through tomorrow, or I will have no money for food or gas. I don’t care much for the reasons behind this outage, I just know I will not be banking with CHASE in the future.
Ernie_07 | Sep 14, 2010 | Reply
Why the surprise. Bankers tend to be tight-fisted and have not been inclined to spend money to hire/retain competent IT workers because they can outsource to other countries for a mere fraction of the cost of US workers.
Only customers suffer and they are just an annoyance!
patrick | Sep 14, 2010 | Reply
I assure you this is the result of a major security breach involving a malitious infiltration of Chase’s banking systems. I had noticed a few days ago I was prompted to register my PC to access my account when I had used that PC many times to access my chase account. I closed out and did not re-register – now this. Could not have happened to a more deserving institution – greedy, disrespectful, arrogant bank deserves whatever comes from this.
Maria | Sep 14, 2010 | Reply
I’ve been trying to access my transactions since yesterday and they’re still ‘updating’ the page… how the heck can updating take so long? Geez, i really hope the problem isn’t so bad and can be solved soon… I need MONEY!
Jonathan | Sep 14, 2010 | Reply
Tomorrow I will be doing one of the following, paying my bills online, or closing out my accounts. It is up to Chase which I will be doing.
chase | Sep 14, 2010 | Reply
Clever.. This iwll a lot of people with automatic payments be late on their balance due date and they can simply collect the late fees in millions. F.. ing clever.
Bobby J | Sep 14, 2010 | Reply
I know how to fix it– drive a load of Apple Xserves under those Windoze servers they use! Problem solved!
Justin | Sep 14, 2010 | Reply
Website still down. Called the Customer Service number to make a payment to my Chase Visa Signature card and I was told there will be a $14.95 service change to make the payment by phone. I told them I could make it myself if their damm website was not down.
Filipe | Sep 14, 2010 | Reply
its 11:37 and still down
Michelle | Sep 14, 2010 | Reply
I just hope they are smart enough to extend the due dates on credit card payments without penalty.
I feel sorry for anyone whose funds are not accessible because of this. But I would like to say that my bills still appear to be getting paid. – I am looking forward to an honest, detailed answer about what is going on.
Roger Sachs | Sep 14, 2010 | Reply
This is quite serious. Can’t pay my bills on line. They are very poor at commincations. Have no idea why the news services have not picked up on this. If Madonna scratches her ass, they put it on the head lines, where as a complete financial melt down is not even mentioned. Will probably switch to a more reliable and better managed bank when I can.
jb | Sep 14, 2010 | Reply
Will Chase give us a credit for inconvenience?
David | Sep 14, 2010 | Reply
The customer service rep I just talked with (11:10 Central time U.S.) just said he was told to expect the site to be back up by 11 AM Eastern time tomorrow (wednesday the 15th).
Ok, we’ll see. Last call last night (about 9 PM Central – the article is wrong; the site has been down now more than 26 hours), they had no ETA so either they now do or that was just some number the fella pulled out of the air to shut me up.
Their systems are still sending out email alerts and the phone system is able to move money around without issue, and new debits are coming in that were incurred today so presumably our money is “safe”, even if access is hampered. Wonder if they’ll charge us a teller fee to show up in person to do a transaction?
I find myself wondering if they were either hacked and have been fixing security holes they found after the fact, which takes time or if they really did do an upgrade that went badly and they’ve had to inch their way back, or maybe the upgrade was to fix security holes and the security is now so tight nobody can log in!
Also, sometimes with these large sites their user authentication systems go out and require maintenance or repair, so maybe that’s the issue (I live with that issue in my big company every day, dealing with a group of systems that handles user accounts. When it fails, nobody can log into anything and all useful work on the front end stops, but transactions continue to flow on the back end. We just can’t SEE them for awhile except through alternate means until the web authentication system comes back online).
Not defending Chase here – they should have posted some kind of ETA on restoration of service and kept it updated even if it was not right the first time, hours ago. Knowing there’s an ETA of 5 PM today, and then at 5 PM today getting a new ETA of 11 AM tomorrow, is better than NOTHING about an ETA and getting a statement that “your funds are completely safe while we work on restoring service” or something to calm all the jitters.
Elbee | Sep 14, 2010 | Reply
10:28 MST Worried – Phone bankers are now unavailable as well, is this normal? I haven’t had to phone bank very much because I do all of my transacting ONLINE but now I can’t even get a phone rep. I don’t have much money to begin with but what I do have, I NEED!
I also think it’s convenient that so many people have credit cards due and the late fees will be racking up – it might be paranoid but who can trust a bank these days?
Peter Puff | Sep 14, 2010 | Reply
12:28a, 9/15/10. Site is still down, WTF, Get this going please.
PIZZLEWIZZLE | Sep 14, 2010 | Reply
Like I said- people have been saying the ATM’s are not being refilled by the usual armored truck deliveries. There is also rumors now that Chase defaulted to Dell computers and they are reposessing server equipment. GET YOUR MONEY OUT NOW.
Yes, it’s FDIC insured- but you will have to go through the red tape, hassle, and hours of time to get it back if this institution collapses. Can you go that long without your money?
Nemoy | Sep 14, 2010 | Reply
1am on the east coast and the site is STILL down. I have a bill due on the 15th, it’s almost convenient the site is down right when most people have bills due! If they assess me a late fee there will be blood.
Josh | Sep 14, 2010 | Reply
I just logged in, the site is back up I think. It’s 1:20 am Eastern Time
Val | Sep 15, 2010 | Reply
IT IS WORKING NOW! I literally check it 1 minute ago and it was down still, but it is back up as of 12:09am PST, 9-15-2010 .
Marie | Sep 15, 2010 | Reply
I was trying access my account for over 12 hrs. This is unacceptable for a Bank this large to have all their customers be inconvenienced. Chase is so incompentent and I am pulling my account. I hope everyone does the same!!!!!
annonymous | Sep 15, 2010 | Reply
Website is up but running VERY VERY SLOW
ToManyMergers | Sep 15, 2010 | Reply
Its still down
TO BIG TO FAIL MY ASS
MR DIMON YOU HAVE FAILED
Irene | Sep 15, 2010 | Reply
Nope still down. I tried to log in and it gave me an error code. Then tried again and it gave me a page cannot be displayed. Looks like they still haven’t fixed it.
Barbara | Sep 15, 2010 | Reply
The site is up but you can’t log into your account or pay bills. Nice that they fixed the ‘new customer’ section first…
Nic | Sep 15, 2010 | Reply
Maybe it was up in the middle of thi night, but it is down again now…. so so so so so frustrating!
skrpune | Sep 15, 2010 | Reply
not anymore…it was down for me into the wee hours of the morning, and at 10:23 central time today still can’t get into my accounts…
Frustrated | Sep 15, 2010 | Reply
Actually, the site is still down. It’s 11:30 am EST and the site is still down. It has now been 36 hours without service. I’ve never know a bank site to go down for more than 3 or 4 hours. This is crazy.
Ruth | Sep 15, 2010 | Reply
10:30 am Wednesday central time and the Chase website is down again! What gives? Time to swtich banks….
GR | Sep 15, 2010 | Reply
10 am MST and only the homepage is up…can not login yet
Don | Sep 15, 2010 | Reply
Well it is 11:50 am here in the midwest. I can get the login screen now, but when I try to login it sets forever and then states “Unable to Login”…??? Called thier service 800 number, and got a recording stating web site still down…
Don | Sep 15, 2010 | Reply
Just tried again to login and was successful this time… Seems to be up and running again…Hope it stays that way!
KA | Sep 15, 2010 | Reply
1:17pm still having trouble logging in.
Megan | Sep 15, 2010 | Reply
It is still down for me…1:30 CST on the 15th
Chris | Sep 15, 2010 | Reply
Going on 3 days and was up this morning at 530 pst…Down again…..
el | Sep 15, 2010 | Reply
I get a log on screen but it wont accept my username and password it say error code LO013 unable to log on….anybody else getting this?
MB | Sep 15, 2010 | Reply
2:57 pm Central time- Hi,I have been a customer for over 30 years. You (Chase) have our email addresses in our account records. Can’t you at least send an email saying sorry for the mess (down almost 72 hours now)and at least a sincere statement about what is working? ATM cards? Can I get daily needs- gas, groc, etc. Is the whole system down or can I write a check? Will bills that I have already scheduled to pay process correctly?
I know a lot of people would be mean but a lot of us are loyal and supportive and just want to know what we CAN do while you are all working on this problem.
Please communicate.
Bob | Sep 15, 2010 | Reply
3:00 pm CST 9/15, no page comes up at all when you attempt to login. “Windows cannot deplay webpage” message as when internet connection in down, but it’s the Chase site. I did access the site this am and paid some bills, but it’s down again now. My ‘personal banker’ at Chase confirmed it’s still down. Something’s really screwed up.
Steve | Sep 15, 2010 | Reply
@Bobby J, you are a tried and true iTard aren’t you.
Mike | Sep 15, 2010 | Reply
Tried at 4 PM,got past the logon screen,received message my ID and password were listed as inactive followed by cust.# to call. Called the number,was told the site is not totally functioing but when it is just put in the original ID and password! This is getting more and more ridiculos!
Ben | Sep 15, 2010 | Reply
Ok I just logged into to my account just hours ago and it worked fine. Now it won’t let me log in. I tried using my username/password then my husbands. WTF? I’m about to pull out all my money and go to Velocity. This is BS.
Martin R | Sep 15, 2010 | Reply
You have got to love Windoze software running their servers– down now over 52 hours and the clock is running. So much for 99.99% uptime– over the last three days it is more like 99.9% downtime– very impressive.
Mr. Dimon– you should fire your whole IT team and get some robust operating system, software and hardware in you bank’s IT basement!
gwhiskers | Sep 15, 2010 | Reply
10:18pm Wed…Chicago newspaper says problem caused by “3rd party software malfunction.” And, that many banks use 3rd party software so this might be expected to happen to other banks.
Isn’t that wonderful.
Roxy | Sep 15, 2010 | Reply
10:29pm Central time:
Repeated log-in error. Doesn’t recognize my username and password.
Great =(
Still no access. Never got on…guess I missed that narrow window of success.
Lana | Sep 15, 2010 | Reply
It is 8:30pm pacific time – I have been trying to log into my account for the past few days. At first, I just got something that said that online banking was temporarily unavailable – now, I can enter my user ID and password, but it comes up as being “invalid.”
I’ve tried logging in several times, but still no luck. What is going on? And is anyone else still having trouble after almost 2 days? Geesh…
Gigi | Sep 16, 2010 | Reply
I finally was able to get in yesterday afternoon as I needed to pay my 2 cards – they were due on the 15th. It was after the 5 p.m. EST cut off time (I’m on PST). I called and got customer service, as I wanted to know if I could pay at a branch. My only option: pay $14.95 to have them take the payment and process effective the due date. $14.95 per credit card. I wanted to know how they could charge this fee when they have been down. Her response: you had the option to call our number and pay via our automated system before 5 p.m. EST. Great. I always pay online from where I’m at. I didn’t have any of my info (phone #, credit card #, bank account #). Seriously sucks.
Erika | Sep 17, 2010 | Reply
This site was down for 2 days that I tried to get into my account. Their explanation is BLEAK. On their website it gives a very LAME apology. I don’t know why they couldn’t get their shit together, and if they were “improving” the website, they would have let us know prior to just turning all of our access off. I am going to close my account. I hope everyone does the same. REALLY POOR MOVE, CHASE! POOR!
Erika | Sep 17, 2010 | Reply
This site was down for 2 days that I tried to get into my account. Their explanation is BLEAK. On their website it gives a very LAME apology. I don’t know why they couldn’t get their BS together, and if they were “improving” the website, they would have let us know prior to just turning all of our access off. I am going to close my account. I hope everyone does the same. REALLY POOR MOVE, CHASE! POOR!
Roger | Oct 5, 2010 | Reply
Chase banking online is down again!
Lulu | Oct 5, 2010 | Reply
It is October 5 and I just discovered I can’t log in to the Chase online payment system. I’m getting the same page described in blog articles posted about Chase being down in September. Have they been down all this time or are they down *again*? Amazing!
I am guessing people have to call in to make their payments. Very strange.
Chris | Oct 12, 2010 | Reply
I called because I had a couple transactions not go through (not paid). When I gave the women the transaction number from my online bill pay transaction, she said that number was not registered with my account and that it was for another customers account? I said how is this possible? She doesn’t know!
Something serious happened that they are not telling people! Accounts may have gotten mixed up somehow.
ingie | Nov 23, 2010 | Reply
Iytird to log on to my account on 22nd nov. at 9.00 pm to view my account with no sucess and im back on line on 23 nov at 9.35 eastern then the will write me about overdraf if one view what the hell
ingie | Nov 23, 2010 | Reply
this situation is very fustrating trying to log on to my account from chase and getting no feed back i want to know wats goin on?
Sue | Jan 14, 2011 | Reply
I have been getting to log in then it says error LO013 and to login in again.. Never had this before until a couple of weeks ago.. Very irrating and annoying..
sm | Apr 25, 2011 | Reply
The website is still down as of April 25, 2011.
charles f williamson | Jun 1, 2011 | Reply
i’m calling.
charles f williamson | Jun 1, 2011 | Reply
give me some information to contact