Comcast recently had some upset customers after an internet outage in a portion of their service area occurred. The company recently released the details of a service outage that occurred in portions of the East Coast early Monday morning.
Charlie Douglas is the spokesman for Comcast, and he issued a statement saying, “Late this evening, our engineers identified a server issue that was affecting only Internet service in Greater Boston and DC/Beltway areas.” Although it appeared that the issue was resolved sometime after midnight on Monday, that didn’t stop plenty of Comcast customers from being upset about the shoddy service that they had received.
Twitter was flooded with irritated Tweets about the outage, and many customers gave some advice about how to change the settings on their internet browser in order to attempt to get around the service outage. Unfortunately for Comcast, the service outage came at one of the major times of the year, on Cyber Monday, which is when online retailers offer similar deals that are found in-store on Black Friday. Many people do their holiday shopping on Cyber Monday in order to find the best bargains.